Jess’s Laundry Wash and Fold in Lake Dallas, Texas is rocking and rolling since opening less than a year ago. Already, the wash-dry-fold business has taken off and it’s due largely to staff’s commitment to exceptional customer service.

In the latest episode of Speed Queen’s Laundromat Insights podcast, owner, Jessica Haney joins us to chat customer service, as well as what sparked her to get into the laundromat business. She’ll also share the secret behind why customers consistently cite in online reviews the great smell of the laundromat.

To listen to the latest episode, titled “Great Service…and Smells,” and other episodes, visit here or find the Laundromat Insights podcast on Spotify  and  Apple podcasts.